Once you submit your order, our system will send you an automated message on the receipt of your order.
If you have not received our e-mail, please check the following possibilities.
- Because of incorrect e-mail address
You may have entered a different e-mail address at the time of your membership registration. If this is the case, please re-register as a new member.
- Because of Junk mail settings
Please check your spam or junk mail folder. A spam filter could be blocking e-mails from ANA DUTY FREE SHOP. Please change the filter settings to allow our e-mail address so that future e-mails from us will not be blocked.
- When a mobile phone email address was used in registration but domain left unspecified
Please set up your mobile phone to accept the following domain.
@anadf.com
Your order details can be checked with the list of My Orders on My Page.