If you're unable to sign in, possible reasons include an incorrect email address, an incorrect password, or not being registered.
Please review the following information.
For those who have not used their account for three years, we delete their account information to protect their personal data.
If this applies to you, we apologize for the inconvenience, but please register your account again.
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Verify your mail address and password.
Please check the following:
・Did you enter the email address you used for registration correctly?
・Does it contain any full-width characters, half-width characters, or unnecessary spaces?
・Are there any differences in uppercase and lowercase letters?
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If you forgot your password
If you forgot your password, you can reset it by following the steps below.1. Click "Sign In" in the upper-right corner of the Support Page.
2. Click "Forgot your password?"
3. Enter your registered email address.
4. Reset your password using the link in the email you received.
※If you don't receive the email, please check your spam folder. -
If you do not have an account
You cannot sign in in the following cases. Please register for a new account.・You have not completed user registration for the Customer Page.
・You submitted an inquiry previously, but you haven't registered an account.
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If you have changed your email address
If you have changed your email address after registering, you will not be able to log in using your old email address.In the following cases, please call our support desk.
・If you do not know your currently registered email address
・If your previous email address is no longer valid
[Support Desk for ANA Duty Free Shop / Shiseido Naha Airport Shop / BVLGARI Narita Airport Boutique]
Toll-free number：0120-029-023 ※Within Japan only
Business hours: 9:00 a.m.–5:00 p.m. (Open all year round)
*Please review our privacy policy before calling. By placing a call, you are deemed to have agreed to its terms.