I was instructed by the phone support representative to sign in to the Customer Page, and I received a notification email, but I don't know how to do it.

We apologize for the inconvenience, but please follow the steps 1–6 below to sign in and check the information provided.

1. Sign In

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Click the "Sign in" button at the top of the Support Page.
(The "Sign in to Customer Page" screen will appear.)

2. Request a Password

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Click "Request password" at the bottom of the page.
(The "Reset your password" screen will appear.)

3. Register the Email Address for Password Setup

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① Enter your email address and ② click the submit button.
(The "Check your email" screen will appear.)

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4. Activate Your Account

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① Open the notification email with the subject "Activate account for ANA DUTY FREE SHOP / SHISEIDO カスタマーページ"

② Click "Activate account" in the body of the email.
(The password setup screen will open.)

5. Set Your Password

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① Enter your chosen password and ② click "Create password".
(The customer page top screen will be displayed with you signed in.)

6. Check the Information from "Inquiry History"

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Click "Inquiry History" at the top right of the page.

(A list of inquiries will be displayed; please select the relevant subject to check the details.)

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