BVLGARI Boutique

Shops

• Where are your shops located?
• What days do the shops close and what are the business hours?
• Can I use your shops when I arrive?

Orders

• Can someone other than the person departing Japan place a pre-order?
• I have not received an e-mail on my submitted order.
• When can I place my pre-order?

Purchased Items

• Can I purchase products and have them sent to the locations in Japan or other countries?
• I don't plan to take an international flight, can I still reserve or purchase duty-free items?
• Can I return or exchange products that I purchased?

Payment

• Can I pay when I place a pre-order?

Other

• Are there any other ways to contact you besides the Contact Form?
• I can't sign in to the Customer Page.
• I was instructed by the phone support representative to sign in to the Customer Page, and I received a notification email, but I don't know how to do it.
• I have not received the mail?