FAQ

Shops

• Where are your shops located?
• What days do the shops close and what are the business hours?
• Can I use your shops when I arrive?

Orders

• Can an order be changed, added to, or canceled after it has been submitted?
• Can someone other than the person departing Japan place a pre-order?
• I have not received an e-mail on my submitted order.
• My flight has not been confirmed yet. Can I place an order?
• When can I place my pre-order?

Purchased Items

• Can I purchase products and have them sent to the locations in Japan or other countries?
• I don't plan to take an international flight, can I still reserve or purchase duty-free items?
• Can I return or exchange products that I purchased?

Payment

• Can I pay when I place a pre-order?
• The price after the campaign discount is not reflected on the order screen.

Website

• I can't log in to the online pre-order site.
• I cannot select the airport terminal or shop I plan to use.

Other Inquiries

• Are there any other ways to contact you besides the Contact Form?
• I can't sign in to the Customer Page.
• I was instructed by the phone support representative to sign in to the Customer Page, and I received a notification email, but I don't know how to do it.
• I have not received the mail?

SHISEIDO

BVLGARI Boutique